CUSTOMER Reviews & Comments
2022 Customer Review & Comment:
Good evening John,
I just received your message and email. I wanted to thank you for the time and effort you put into my order. I hope you had a great holiday and have a blessed new year. We are super excited to try out your products. Who would have thought I would have to order quality bait from across the country. Your customer service is top notch and we will be ordering again.
Thanks again,
Montana Customer "KG"
Sent: 12/27/2022 @ 8:07 PM
2022 Customer Review & Comment:
Just want to thank you for getting them smelts to me quick very happy with the results of them an how good they hold up… gonna definitely be ordering more again from you guys and I was recommended to you from "Dxxxx Xxxxxxxx" and was happy with the results….
Maine Customer: DL
Sent: Wed, 07/20/2022
2022 Customer Review & Comment:
Hi John, Quick fishing story for you :)
Went fishing yesterday for the first time this season (xxxxxx, Lake - NY). Trolled 7 lines @ varying depths and lures with one being a preserved sewn smelt from you. After 2-3 hours it was quiet and we were going to call it a day, then one rod started screaming - the sewn smelt :) Caught a monster 10.5 lb lake trout ! Thanks for the great bait!
NY Customer: JR
Sent: Sunday, April 24, 2022
2022 Customer Review & Comment:
Hi John,
I received my order today and everything looks great. Thank you for the free samples as well !! The smelt were still frozen solid too !!
Sent: Wed 3/23/2022 @ 5:24 PM by Brian G/ NY customer
2022 Customer Review & Comment:
Hi John,
"I’d like to get PP 4-5 inch suckers with my store credit. Again John thanks for being honest and advising me of my credit. The world would be a better place if we all could be a little more honest with each other. Thanks again. I’ll be sure to tell others where I got my bait !!"
Sat 3/19/2022 2:38 PM/Jeff E/ HN customer
HBF: Hello Jeff, thanks! Jeff placed a large order for multiple items. We were able to consolidate his order and pack into a single shipping box that resulted in a refund or a store credit. He chose a store credit.
We screen all completed orders for errors/adjustments related to shipping cost, as we did Jeff's order.
We encourage customers contemplating placing large orders to contact us by phone or email for Custom Pricing.
2022 Customer Review & Comment:
"Good afternoon john, The baits been great again as usual. Looking at making another order. What are the size of ur largest salted smelts"? Regards. Miguel D
Sent: Tue 2/22/2022 @ 1:15 PM by Canadian customer Miguel.
HBF: Hello Miguel, Thanks for update, good to have customer comments. Any suggestions as to how we could do better is appreciated, be it packaging, product type, etc.
We have +7” whole salt-cured smelt available. Sort size is +7”/ most are in the 8” size with few at 9”. Packed in 6ct bags. John@HBF
2022 Customer Review & Comment:
"Hi John- They did arrive today even though tracking said they were
rescheduled again for a Monday arrival.
They're still partially frozen so all good.
Your packaging is amazing... well done!
Thanks again for your great customer service"
Sent: Fri 2/4/2022 @ 8:56 PM by CO customer Larry.
HBF: this order was shipped UPS and was delayed delivery because of
winter storms. Our packing methods and materials extends the "shipping window"
for frozen products:
"They're still partially frozen so all good. Your packaging is amazing... well done!"
Thanks for the comment Larry!
2021 Customer Review & Comment:
"John, this is Robert from Pagosa Springs CO. I did receive my order today totally frozen and in tact. WOW very nice clean fish!
I want to thank you for your help as we have spoke on the phone before and appreciate your help on what to order.
Happy Holidays"
Sent: Thursday 12/22/2021 5:39 PM MST by customer Robert/ Pagosa Springs, CO
2021 Customer Review & Comment:
"Thank you so much, John! I greatly appreciate your accommodation. Truly first class service".
Sent: Sat 7/10/2021 3:22 PM by customer Ryan/ Redmond WA, 98053
2021 Customer Review & Comment:
"Hi John,
I just wanted to follow up quickly and let you know I picked my bait up from the UPS store this morning. I also wanted to thank you again for your patience dealing with this and your wonderful service to help me resolve the issue with UPS! Thank you again and I continue to look forward to ordering more bait! THANK YOU"!
Sat 2/13/2021 10:17 AM: NY customer had their order intercepted at delivery.
HBF: We replaced the order ASAP and worked with UPS to rectify the issues.
All ended well!!
2021 Customer Review & Comment:
"Hey John,
I received the bait.
Thank you very much
Those shiners are huge".
Fri 1/22/2021 9:34 PM email/ MA Piker customer
2020 Customer Review & Comment:
"Good Morning John,
Received the bait today, looks fantastic"!
Dane G., NY customer
Saturday, December 19, 2020 10:56 AM email
2020 Customer Review & Comment:
"I just wanted to say thank you for the prompt delivery !the bait looks and feels absolutely amazing ,I’m so excited I found you guys on the web. I’m going to tell all my fishing friends about you thanks again. One more thing is there anyway I can get a notification about when your jumbo golden shiners will be back in stock"? Thanks Rob
Fri 10/30/2020 @ 7:40 AM email. Items ordered by MA customer Rob: 5x7" & 7x8" P&P Smelt
2020 Customer Review & Comment:
"John,
GREAT Job on the fast shipping A++++. Huge help to me for this weekend!! Have a great weekend".
Thanks,
Fri 8/28/2020 2:26 PM email: ES, frozen sucker customer in North Carolina.
2020 Customer Review & Comment:
"I received my bait in the mail today that I ordered...I am very happy with the product, and thank you very much for the sample dace! The large sized suckers are impressive & every bit what I had hoped for...thanks again"!
Fri 8/21/2020 8:01 PM: Comment from Ricky, a New York customer
2020 Customer Review & Comment:
Hello Mr. John,
"Received my order on frozen dace last night,, as you stated, this time of year may not be frozen,, well the whole package was still in great shape! Not totally thawed, but still not frozen solid. I am very impressed! Straight to the freezer, and I'm sure they will be just fine! Product was astronomical!! Thanks for great bait and emails keeping me posted on shipping!"
6/25/2020 6:18 AM: Comment from Larry, a ND customer
2020 Customer Review & Comment:
"Best smelt ever!"
05/17/2020, Comment from Eric. a Portland ME customer!
2020 Customer Review & Comment:
"Wicked colors, one of the best dyed suckers, we crushed them"
05/13/2020, Comment from Brandon, a NH customer.
2020 Customer Review & Comment:
"Thank you for your great bait and your awesome service"
Fri, Mar 6, 2020, 7:23 PM: Gregory B., a NY customer
2020 Customer Review & Comment:
"Got the smelt on Thursday and they look awesome!!! Best smelt I have seen in years thank you very much!!"
CO customer EC comment after receiving his Custom Order of whole frozen smelt. 01/24/2020
2019 Customer Review & Comment:
Hi John,
"I just wanted to let you know the package came yesterday. Your customer service has been great and beyond my expectations. I also want to thank you for the very generous product credit. It more than covered my shipping costs.
Thank you. Merry Christmas."
WI customer Eric T. by e-mail 12/24/2019
Customer Review & Comment related to an order that was shipped to incorrect address:
HBF: In our scurry to fill orders, once in a while we make mistakes, Eric's order went to Dustin in Colorado and Dustin's order went to Eric in Wisconsin. We work with our customers to correct any mistakes and compensate for all costs related to any incident. We care about our customers and meeting their needs for quality bait products. Thank You, one and all!
2019 Hey Jon, "I'm sorry you didn’t hear back from me Friday. We ran into a family emergency. I sent the package back on Friday the 20th and it was returned back to us because of a post office mistake. We have kept it in the freezer to keep it frozen. As soon as the post office opens back up we will return the package again. I will attach the invoice that was in the package in this email."
CO customer Dustin C. by e-mail 12/24/2019
2nd comment from Dustin C. by e-mail 12/25/2019,
Hi Jon and merry Christmas!
"I really appreciate you taking time to reach out about the mistake. Never before have I experienced this level of quality customer service... Once again thank you for your above and beyond customer service, merry Christmas and have a great new year."
2019 "Harmon Brook Farm, thanks for the great bait. I caught a 40" Laker on the first sucker used. Please refill our previous order." CO customer Larry S. by phone 11/16/2019
2019 "Thank you so much John for the great looking smelt! Also for getting them too me a day early I'll definitely be ordering from you soon!" Michigan customer posted email 04/24/2019 @ 5:46 PM
John,
"I got my bait. That's the best shipping box I've ever seen!"
Thanks,
MO customer, Kevin Y., posted email: 03/24/2019
Hey John,
"The bait arrived today. It looks great and I am excited to use it. Thanks a ton!"
Utah customer, Jason C., email posted: Wed 2/6/2019 4:16 PM
Afternoon John
"All the fish arrived safe and sound and look wonderful. I appreciate the prompt service & delivery, We look forward to future business.
I will be needing some Salmon Selects this spring."
NH customer LB, email posted: Wed 2/6/2019 2:39 PM
"Dear Harmon Brook, Thanks for another great year of fishing! We plan on ordering more for our trip to Canada this year. If you have any samples you could throw in of other sizes or products I would be very appreciative. I plan on buying more in the future and it would help to have a visual.....
Looking forward to using these smelt!!! Thank you for your time."
Sincerely, Bob
Bob , thanks for the compliment! Your new order and samples will be headed your way. We appreciate your orders.
Bob posted this email 01/21/19. Bob B., is a Michigan customer who purchased our certified bait products that are approved by Michigan DNR for use anywhere in MI.
John,
"Here are a few pics for you. Your bait put us on 3 pike over 30 lbs and many 20 pounders and a 6 pound bass ."
Matt M., a NY customer, email posted Fri 12/7/18 @ 6:10 PM
Matt included the above report for the past 2018 ice-fishing season when he placed his "Custom Order" for 2019 season. Some of his pictures are included in our Photo section.
John,
"I received the bait yesterday. It looks absolutely awesome!! I can’t wait ...."
Matt M., a NY customer, email posted 12/13/18 @ 10:30pm
"Harmon Brook Farm youre rippin it up. The Jumbo shiners are really Jumbos"
Thanks
Denny Y.
MA customer posted email 12/5/2018
"Hello John
Thanks for the prompt service, received suckers today, perfect size and service. We will continue doing business with you." Larry
Sent from my iPhone Wed 12/5/2018 11:32 AM
Larry S.
Denver, CO customer
"My boys did real well at "Ragged", lots of Brookies and Splake on the preserved bait. Medium size is the best.
I'm going to Moosehead one more time this weekend"
Weston G
Maine Customer
Received: 09/14/18 conversation during a bait purchase
"John, whoever packed that box of suckers did a good job. Arrived rock-hard!"
Richard E
NE customer-Rooster Junction
Phone call: 09/12/18
"…thanks for your excellent service!
I am looking forward to smashing big ND walleyes with your bait"
Mike G., ND customer, posted email: 06/29/18
"Thank you very much John!! You are by far the best customer service I've ever had!!"
Todd B., SD customer, posted email: 06/27/18
"John, Well I'm happy to inform you it did arrive today around noon. There was very little thawing with the suckers. I'm very pleased with the bait as well as the entire process and outcome. I will definitely be placing orders in the future with you as well as get your name out here in Gxxxx Xxxxxxx Colorado to businesses and fellow fisherman. Lot's of pike and lake trout fisherman out here and a few of us cat-fisherman. I will also make it a point to spread the word to my friends in Nebraska and Texas on your companies info and my pleasant experience."
Doug, a CO customer, posted email: 05/16/2018 by email .
Update: 01/19/19, Doug reordered 2x previous order.
On 01/23/19 Doug received his order and sent us an email :
"Once again John I have to say for my second year ordering bait from your company it’s been an excellent and unscathed experience. I’m very impressed with the frozen sucker chubs and to ship 2000 miles in 3 days is awesome. I said it last year and I’ll say it again but your customer service and variety of products I personally think are remarkable. Not many companies I can honestly say I trust to do business with these days but I’ve spoken to you on the phone in the past and you bring back that customer service most companies don’t have anymore. (Honesty, integrity and personality) I thank you for that. I took your advice from last year and ordered early and the selection of bait was flawless this time of year.
Whoever packages the bait for long trips you should buy them lunch. They were packaged so good it was impressive. They did a great job!!
You got good people there keep them.
Thank You!!"
Hey John
"Received the shipment I ordered. Looks just as advertised.....
Will do business again."
Thanks,
Jered D., WI customer, posted email: 05/11/18
Hello John
"This is Andy L***** I just wanted to let you know that I am very pleased with the bait I purchased form you we are doing very well on your bait
I am for sure looking forward to doing more business with you"
Thank you, Andy
Andy, a PA customer, posted email: 04/01/2018
"Thanks for getting my shipment to me so fast you made my opening day of trout season here in NY very rewarding". Thanks again Tom
PS. "Best bait we seen in a long time".
Tom, a NY customer, posted email: 03/31/2018